Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods or sterile items that have been opened, unsealed or used. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Sterile goods that have been opened, unsealed or used
Some health and personal care items
Some products that have come into contact with peoples skin, bodily fluids or handling contact

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact: theteam@crea8.au or alternatively your account manager.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theteam@crea8.com.au and send your item to the warehouse. Before sending goods back please contact your account manager to arrange. The return address may differ.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

A: our warehouse (contact your account manager to arrange)

B: Our head office (if arranged by your account manager) 102/1-15 Francis Street, East Sydney 2010

C: Contact your account manager to arrange a ‘Pick-up’ of pallets & or Cartons

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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SUPPLY PORTAL RETURNS POLICY BY CREA8 MANAGEMENT PTY LTD / SUPPLY PORTAL TO THE CUSTOMER

1.1 This Clause does not apply to goods purchased by customers who are consumers within the meaning of the Australian Consumer Law and where the return is made because the goods do not comply with the consumer guarantees under the Australian Consumer

Law.

1.2 If the customer wishes to return the Goods, the customer must request a Returned Goods Authorisation (RGA). The customer may only return the goods upon receiving an RGA number for CREA8 MANAGEMENT PTY LTD / Supply Portal. When requesting an RGA, the original invoice number is required to be quoted. All returned goods must be properly packed, clearly labelled with the RGA number, and returned via CREA8 MANAGEMENT PTY LTD / Supply Portal’s nominated means.

1.3 To the extent permitted by law, returns will not be accepted if:

(a) the Goods were delivered more than 24 hours prior to the request for return;

(b) the Goods are returned incomplete, or have been used;

(c) the Goods are received by CREA8 MANAGEMENT PTY LTD / Supply Portal in a damaged or unsaleable condition, or are not in their original unopened packaging;

(d) the Goods were not stored and/or shipped back to CREA8 MANAGEMENT PTY LTD / Supply Portal in accordance with the manufacturer’s or CREA8 MANAGEMENT PTY LTD / Supply Portal’s recommendations;

(e) the Goods are not normal CREA8 MANAGEMENT PTY LTD / Supply Portal stock items and have been procured by CREA8 MANAGEMENT PTY LTD / Supply Portal to meet a specific customer requirement;

(f) the Goods are not returned to CREA8 MANAGEMENT PTY LTD / Supply Portal’s nominated warehouse;

(g) the Goods have expired; or

(h) the Goods are cold chain category products.

1.4 If it is determined that the customer was not entitled to return the Goods (for example, clause 6.2 applied in respect of the Goods), CREA8 MANAGEMENT PTY LTD / Supply Portal may charge a re-stocking fee (minimum $30) together with any other charges (including freight) incurred by CREA8 MANAGEMENT PTY LTD / Supply Portal in connection with such return.

If a handling fee was charged at the time of the purchase of the Goods, the customer will not be entitled to a refund or credit of that handling fee.